Error Codes

If you have an error code, when trying to connect to the internet - this is the first place you should look for a solution to try and help solve the particular error code.

If you cannot resolve the error code, please contact customer services on 0871 424 0185 Mon - Fri, 9am - 5pm - or alternatively go to 'My Account' and raise a support ticket

Dial-up and broadband error codes differ slightly - so all you have to do, is locate the appropriate error code, from the error codes box below